SkyHub Trip Bangladesh Ltd (“SkyHub Trip”, “Company”, “we”, “our”, or “us”) is a Bangladesh-based Online Travel Agency (OTA) providing travel-related services including flight bookings, hotel reservations, holiday packages, car rentals, and other ancillary travel services through digital platforms and partner networks.

We are committed to protecting the privacy, confidentiality, and security of personal data belonging to our customers, business partners, and users. This Privacy Policy describes how we collect, process, use, store, and disclose your personal information when you access or use our services.

1. APPLICATION OF THIS POLICY

This Privacy Policy applies to:

• Visitors of our website and mobile applications
• Customers making bookings or inquiries
• B2B agents and corporate partners
• Individuals interacting with our customer support

By accessing or using our services, you acknowledge and agree to the terms outlined in this Privacy Policy.

2. INFORMATION WE COLLECT

We collect different categories of data to provide and improve our services:

2.1 Personal Identification Information

• Full name (as per passport)
• Date of birth and gender
• Nationality and passport details
• Visa and travel documentation

2.2 Contact Information

• Email address
• Mobile and telephone numbers
• Physical address and billing address

2.3 Booking & Travel Information

• Flight itineraries, hotel bookings, and travel history
• Passenger preferences (meal, seat, special assistance)
• Frequent flyer or loyalty program details

2.4 Payment Information

• Payment method details (processed securely via third-party gateways)
• Transaction records and billing history

2.5 Business Information (For B2B Users)

• Company name and trade license details
• Authorized user credentials
• Transaction and commission records

2.6 Technical & Usage Data

• IP address and device identifiers
• Browser type and operating system
• Website activity, search queries, and interaction logs

2.7 Marketing & Communication Data

• Preferences for receiving promotional materials
• Feedback, survey responses, and communication history

3. HOW WE COLLECT INFORMATION

We collect information through:

• Direct user input during booking or registration
• Interactions with our website, apps, and customer service
• Cookies and tracking technologies
• Third-party service providers (e.g., airlines, payment gateways, API partners)

4. PURPOSE OF DATA PROCESSING

We process your personal data for the following purposes:

4.1 Service Delivery

• To process and confirm bookings
• To issue tickets, vouchers, and travel documents
• To facilitate cancellations, refunds, and modifications

4.2 Customer Support

• To respond to inquiries and provide assistance
• To handle complaints and service issues

4.3 Business Operations

• To manage B2B partner accounts
• To generate reports, analytics, and performance insights

4.4 Personalization & Marketing

• To offer customized travel deals and recommendations
• To send promotional emails, SMS, or notifications

4.5 Legal & Compliance

• To comply with applicable laws, aviation rules, and regulatory requirements
• To share information with immigration, customs, or government authorities when required

4.6 Security & Fraud Prevention

• To detect and prevent fraudulent transactions
• To protect our platform and users from unauthorized access

5. LEGAL BASIS FOR PROCESSING

We process personal data based on:

• Contractual necessity (to fulfill bookings and services)
• Legal obligations
• Legitimate business interests
• User consent (for marketing communications)

6. SHARING AND DISCLOSURE OF INFORMATION

We may share your personal data with:

6.1 Travel Service Providers

• Airlines, hotels, tour operators, and transport providers

6.2 Technology & API Partners

• Global Distribution Systems (GDS)
• Third-party APIs and booking platforms

6.3 Financial Institutions

• Payment gateways and banks for secure transactions

6.4 Government & Regulatory Authorities

• Immigration, customs, aviation authorities
• Law enforcement agencies when required by law

6.5 Internal & Corporate Use

• Within SkyHub Trip for operational, compliance, and reporting purposes

We ensure that all third parties maintain appropriate data protection standards.

7. INTERNATIONAL DATA TRANSFER

Due to the global nature of travel services, your data may be transferred and processed in countries outside Bangladesh. By using our services, you consent to such transfers, subject to appropriate safeguards.

8. DATA SECURITY MEASURES

We implement strict security measures including:

• SSL encryption for data transmission
• Secure servers and firewalls
• Access control and authentication systems
• Regular security audits and monitoring

Despite these measures, no system can guarantee complete security, and users are advised to protect their credentials.

9. DATA RETENTION POLICY

We retain personal data:

• For as long as necessary to fulfill services
• As required by applicable laws and financial regulations
• For dispute resolution and legal enforcement

After the retention period, data is securely deleted or anonymized.

10. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Enhance user experience
• Store preferences and login sessions
• Analyze website traffic and usage patterns

Users may manage cookie preferences through browser settings.

11. USER RIGHTS AND CHOICES

You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion (subject to legal limitations)
• Object to or restrict certain data processing
• Withdraw consent for marketing communications

Requests may be submitted via our official contact channels.

12. THIRD-PARTY LINKS AND SERVICES

Our platform may include links to third-party websites or services. We are not responsible for their privacy practices, and users should review their policies independently.

13. CHILDREN'S PRIVACY

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors without verified parental or guardian consent.

14. POLICY UPDATES

SkyHub Trip Bangladesh Ltd reserves the right to modify this Privacy Policy at any time. Updates will be published on our website with a revised effective date.

CONTACT DETAILS

For any questions, requests, or concerns regarding this Privacy Policy, please contact:

SkyHub Trip Bangladesh Ltd
Email: info@skyhubtrip.com.bd
Phone: +8809638770000
Address: House-1/B (1st Floor), Road-10, Nikunja-02, Dhaka-1229