SkyHub Trip Bangladesh Ltd (“SkyHub Trip”, “we”, “our”, or “us”) acts as an Online Travel Agency (OTA), facilitating travel-related services including flight bookings, hotel reservations, holiday packages, and other travel services through third-party suppliers such as airlines, hotels, and service providers.

This Refund Policy outlines the terms and conditions governing cancellations, refunds, and related processes.

1. GENERAL REFUND PRINCIPLES

• All refunds are subject to the rules and policies of the respective airline, hotel, or service provider.
• SkyHub Trip does not control supplier policies and cannot guarantee refund eligibility.
• Service fees, convenience fees, and processing charges charged bySkyHub Trip are non-refundable, unless otherwise stated.
• Refunds will only be processed after receiving confirmation from the respective supplier.

2. FLIGHT BOOKING REFUNDS

2.1 Refund Eligibility

• Refund eligibility depends on the airline fare rules associated with your ticket.
• Some tickets may be non-refundable, while others may allow partial or full refunds with penalties.

2.2 Cancellation Process

• Cancellation requests must be submitted through our official support channels or booking platform.
• Refund processing will begin only after ticket cancellation is confirmed.

2.3 Refund Deductions

Refund amounts may be subject to:

• Airline cancellation penalties
• Fare differences (in case of partially used tickets)
• SkyHub Trip service charges

2.4 No-Show Policy

If a passenger fails to travel without prior cancellation (“no-show”), refunds (if any) will be strictly as per airline policy and are often not permitted.

3. HOTEL BOOKING REFUNDS

3.1 Cancellation Terms

Refunds for hotel bookings depend on the cancellation policy selected at the time of booking (e.g., refundable / non-refundable).

3.2 Non-Refundable Bookings

Many discounted hotel rates are non-refundable and cannot be changed or canceled.

3.3 Late Cancellation / No-Show

Failure to check in or cancel within the allowed period may result in full booking charges being applied.

4. HOLIDAY PACKAGES & TOUR SERVICES

• Cancellation and refund policies vary depending on the package, destination, and service providers.
• Refunds may be subject to supplier cancellation fees and pre-paid and non-recoverable costs (hotels, transport, guides).
• Partial refunds may be applicable depending on the stage of cancellation.

5. CAR RENTAL & OTHER SERVICES

• Refunds for car rentals and ancillary services depend on the provider's cancellation policy.
• Late cancellations or no-shows may result in full charges.

6. REFUND PROCESSING TIME

• Refund processing begins after receiving confirmation from the supplier.
• Typical processing time:
  • Airlines: 2 to 8 weeks (depending on airline policy)
  • Hotels & others: 7 to 21 working days
• Delays may occur due to banking systems or supplier processing timelines.

7. MODE OF REFUND

Refunds will be processed using the original mode of payment:

• Bank transfer
• Mobile financial services
• Credit/Debit card

In some cases, refunds may be provided as travel credits or vouchers, depending on supplier policy.

8. PARTIAL REFUNDS

In case of partially used services (e.g., one segment of a flight used), refunds will be calculated based on:

• Remaining value of unused services
• Applicable penalties and fare rules

9. FORCE MAJEURE / UNFORESEEN EVENTS

In cases of events beyond control (e.g., natural disasters, political unrest, pandemics, airline suspension):

• Refunds will be subject to supplier policies
• Airlines or hotels may offer:
  • Date changes
  • Travel vouchers instead of cash refunds
• SkyHub Trip will assist customers but is not liable for supplier decisions.

10. SERVICE FEES & ADMIN CHARGES

SkyHub Trip may charge a service fee for:

• Processing cancellations
• Handling refund requests
• Administrative support

These charges are non-refundable.

11. FRAUD & MISUSE

Refund requests found to be fraudulent, abusive, or in violation of booking terms may be rejected.

12. CUSTOMER RESPONSIBILITY

Customers are responsible for:

• Reviewing fare rules and cancellation policies before booking
• Providing accurate information
• Submitting cancellation requests within the allowed timeframe

13. POLICY UPDATES

SkyHub Trip Bangladesh Ltd reserves the right to modify this Refund Policy at any time. Updated versions will be published on our official platforms.

CONTACT FOR REFUND REQUESTS

For any cancellation or refund inquiries, please contact:

SkyHub Trip Bangladesh Ltd
Email: reservation@skyhubtrip.com.bd
Phone: +8809638770000
Address: House-1/B (1st Floor), Road-10, Nikunja-02, Dhaka-1229